Frequently Asked Questions
Find answers to common questions
How do I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your package's progress.
What sizes are available for your footwear?
Most of our footwear is available in US women's sizes 5 through 12, including half sizes.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact customer service within 30 minutes of placement for any changes.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping rates and duties are calculated at checkout.
Are your products authentic?
Yes, all items purchased directly from our official website are 100% authentic Betsey Johnson products.
How should I care for my embellished items?
We recommend spot cleaning for embellished handbags and specialized professional cleaning for apparel to maintain the quality of the details.